Contact us

Phone Number

509-593-8513

Email Address

[email protected]

Location

1325 Melrose St. Walla Walla, WA 99362

Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Typically takes 3-7 business days for delivery within the United States.
  • Expedited Shipping: Available for an additional cost and usually delivers within 2-3 business days within the United States.
  • Free Shipping: We offer free standard shipping on all domestic orders over $75.00

Shipping costs are calculated at checkout based on the weight of your order and your location.

We accept Square payments and PayPal for purchases in our online shop.

Processing Times

  • Custom Orders: Since all custom items are made to order, please allow 5-10 business days for production before your order is shipped. During peak seasons, production times may vary.
  • Standard Products: For non-custom products, orders are typically processed and shipped within 2-4 business days.

Shopping in our online shop is very secure. We use industry-standard encryption and security measures to protect your personal data and payment information. Your data is always kept confidential, and we do not store any sensitive payment details. You can shop with confidence knowing that your information is safe with us.

After placing an order in our online shop, here's what happens next:

  1. Order Confirmation: You will receive an email confirmation with your order details, including items purchased, shipping address, and payment confirmation.

  2. Order Processing: We begin processing your order. For custom or made-to-order items, this may take a few extra days to craft and prepare.

  3. Shipping Notification: Once your order is ready to be shipped, you will receive another email with tracking information. This allows you to monitor the progress of your delivery.

  4. Delivery: Your order is shipped via your chosen delivery method and arrives at your specified address within the estimated delivery timeframe.

  5. Check Your Order: Once your package arrives, carefully check that all items are correct and in good condition.

  6. Enjoy Your Purchase: If everything looks great, enjoy your new items from Blue Bonnet Studios! If there's an issue, please contact us for assistance.

If you have further questions about your order status or delivery, feel free to contact us! 

If you need an invoice for your order, please request one by contacting us. We will email the invoice to you upon request.

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